Shipping policy
At Nananovel, we are committed to providing a clear and transparent shipping experience for our customers.
Shipping Locations
This Shipping Policy applies to orders shipped within the United States. We currently do not offer international shipping.
Order Cutoff Time
Our daily order cutoff time is 5:00 PM (GMT-05:00) Eastern Standard Time.
Orders placed after the cutoff time will begin processing on the following business day.
Processing and Delivery Times
Handling time: 1–2 business days.
Transit time: 3–7 business days.
Estimated total delivery time: 4–9 business days.
Business days are Monday through Friday, excluding federal holidays.
Carrier Services
We ship orders using trusted carriers such as USPS, UPS, and FedEx. The carrier used may vary depending on the destination, package characteristics, and product availability.
Shipping Costs
We offer free standard shipping on all orders within the United States. No minimum purchase is required.
Order Processing
Orders are processed only after payment has been successfully confirmed. Orders placed on weekends or holidays begin processing on the next business day.
Tracking Your Order
Once your order has shipped, you will receive an email confirmation containing a tracking number.
You can use the tracking information provided by email or visit our Track Your Order page.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout. Please contact us as soon as possible if you notice an error.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Delivery Issues
If your order is delayed, lost, marked as delivered but not received, or arrives damaged, please contact our customer service team.
We will review the tracking information and work with the shipping carrier to investigate and resolve the issue.
Damaged Packages
If your package arrives damaged, retain the packaging and take clear photographs of the package and product. Contact us promptly and include your order number and photographs.
Contact Information
Store name: Nananovel
Company name: VNM CAPITAL, LLC
Company number: L20000039102
Company Address: 2936 S Jog Rd, Greenacres, FL 33467, United States
Email: info@nananovel.com
Phone number: +1 305 5646986
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed