Refund policy
At Nananovel, we want you to feel confident about your purchase. If you are not satisfied with your order, we offer a clear and straightforward return process.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
Items must be unused, in their original condition, and returned with the original packaging.
Restocking fee: $0. We do not charge restocking fees.
Return Policy Overview
- Return window: 30 days from delivery.
- Condition: Unused, original condition, and original packaging.
- Return authorization: Required before sending an item back.
- Restocking fee: No fee charged.
Return Shipping Costs
Defective, damaged, or incorrect products: Return shipping is provided at no cost to the customer.
Customer remorse or change of mind: The customer is responsible for the return shipping costs.
Non-Returnable Items
For hygiene and safety reasons, certain personal-use items may not be eligible for return after being opened or used. Items marked as final sale or personalized items may also be non-returnable unless they arrive defective or incorrect.
How to Return an Item
Step 1: Contact us at info@nananovel.com to request return authorization.
Step 2: Include your order number, the reason for the return, and photographs if the item is defective, damaged, or incorrect.
Step 3: Wait for our return instructions before shipping the item.
Step 4: Securely pack the item in its original packaging with all included accessories.
Step 5: After authorization, returns may be directed to: 2936 S Jog Rd, Greenacres, FL 33467, United States.
Do not return an item without prior authorization. Unauthorized returns may not be accepted or processed.
Refund Process
Inspection: Returned items are inspected after they arrive.
Approval: We will notify you whether the refund has been approved.
Refund timing: Approved refunds are issued to the original payment method within up to 7 business days. Your bank or payment provider may require additional processing time.
Exchanges
If you wish to exchange an item for a different size, color, or product, contact our support team. We will provide instructions based on product availability.
Order Cancellations
Cancellation requests are accepted within 24 hours of placing an order. We cannot guarantee cancellation after the order has entered processing or has been shipped.
Contact Information
Store name: Nananovel
Company name: VNM CAPITAL, LLC
Company number: L20000039102
Company Address: 2936 S Jog Rd, Greenacres, FL 33467, United States
Email: info@nananovel.com
Phone number: +1 305 5646986
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed