Frequently Asked Questions (FAQ)
Below you'll find answers to the most common questions about our store, orders, and policies.
Orders & Shipping
How long will it take to receive my order?
Handling time: 1–2 business days.
Transit time: 3–7 business days.
Estimated delivery time: 4–9 business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
Returns & Refunds
What if I receive a defective product?
Contact us within 30 days of receipt and we will make it right.
Can I cancel my order?
Cancellations are accepted within 24 hours of placing your order.
What is your return policy?
Please refer to our Return and Refund Policy.
When will I receive my refund?
Approved refunds usually appear within 7 business days.
Product Information
Do you ship internationally?
Currently, we ship only within the United States.
Do you have a physical store?
We operate exclusively online.
How can I track my order?
Use the tracking number sent by email on our Track Your Order page.
Contact Information
Store name: Nananovel
Company name: VNM CAPITAL, LLC
Company number: L20000039102
Company Address: 2936 S Jog Rd, Greenacres, FL 33467, United States
Email: info@nananovel.com
Phone number: +1 305 5646986
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed